24/7 Live Answering Services

Traditional messaging and dispatch services have been the backbone of Excel Telemessaging for over 40 years. Whether Excel is answering your telephones 24 hours a day or just after hours, you will receive the same prompt, polite and professional service our clients deserve and appreciate.

Excel agents streamline client and patient intake. We handle scheduling, gather key details, and ensure a seamless onboarding experience so your team can focus on providing top-notch care.

Our extensive database capabilities allow us to provide or assist you with your help desk and customer service calls. Our agents can assist your callers with answers to your “Frequently Asked Questions” or more advanced technical support.

Excel’s comprehensive voice mail system allows callers and subscribers to perform tasks by responding to easy-to-follow voice prompts. With such a huge range of capabilities and such a wide array of different mailbox configurations, Excel can provide virtually any type of service you require.

Excel Telecommunications can provide your business with a local telephone number, a toll-free telephone number, or both to better connect your business to its customers in the most effective way possible.

Smartphone usage keeps increasing at a rapid rate and as a result phone usage in the workplace is now commonplace. Our 2-Way SMS Secure Text Messaging will keep all your information safe and away from third-parties.

Excel's bilingual agents bridge language barriers, ensuring clear and effective communication with your diverse clientele. We provide services in multiple languages, enhancing customer satisfaction and expanding your reach.

Optimize your schedule and reduce no-shows with Excel's professional appointment scheduling. Our agents handle bookings, confirmations, reminders, and reschedulings, freeing your staff to focus on core tasks and improving overall efficiency.

Excel offers seamless software integrations to enhance your business's efficiency and connectivity. Our services integrate with popular platforms like Zapier, Salesforce, HubSpot, and more, allowing for smooth data flow and automated workflows.