What We Do
24/7 Live Bilingual Agents
Excel has the right solution no matter what needs you may have. From conventional telephone answering service to the most advanced web based applications, our services are as diverse as our clients’ needs.
Excel utilizes a web-based, real-time calendar for scheduling. Our agents and your staff are able to schedule and confirm appointments simultaneously without duplication, creating a stress-free, streamlined process for your clients’ needs.
Excel Telemessaging will act as your personal receptionist and direct calls to you and your staff. We will take messages for you if you are unavailable or re-route your calls to a secondary contact per your instructions.
Excel agents will take orders for your products or services using our proprietary software or on your website. Our system will even calculate the appropriate tax and generate an order or confirmation number for your customer.
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Our agents can assist your callers with answers, including “Frequently Asked Questions.”
Our easy to use web chat services connect your customers to your business 24 hours a day.
Find an easier solution to faxing with Excel – bringing fax technology into the 21st century.
Our conferencing services give you a professional connection with professional support, which is sure to impress.
SMS Text Messaging
Reach whoever you need to straight to their mobile phone with our simple and secure 2-way SMS services.
Local & Toll Free Numbers
Excel Telecommunications can provide your business with a local telephone number, a toll-free telephone number, or both.