Live Medical Answering Service
A Medical Answering Service Built Around Your Practice
We provide a medical answering service that helps healthcare organizations stay connected with patients when their own staff cannot answer the phone. Our live agents are available around the clock, including after hours, weekends, and holidays, so your patients have access to a real person instead of getting sent straight to voicemail. We tailor call handling to the information, instructions, and procedures established for your organization. Whether a caller needs help scheduling an appointment, providing information for patient intake, or leaving a message for your staff, we help make that interaction organized and professional.
Keep Patient Calls Covered Around the Clock
Our medical answering service gives healthcare practices flexibility in how they manage incoming calls. We can provide ffull 24/7 live answering or support your practice specifically during after-hours periods. Our agents can answer calls according to your instructions, take accurate messages, and dispatch information to the appropriate person within your organization. This means your staff can step away from the telephone without leaving patients without a communication option. Our after-hours support can be especially valuable for practices that continue receiving calls outside their regular office schedule.
Make Patient Intake More Efficient
Our medical answering service can support the initial communication process by assisting with client and patient intake. Our agents can gather the key details your organization requires and help with appointment scheduling, allowing your staff to spend less time handling routine administrative calls. We can also manage appointment bookings, confirmations, reminders, and rescheduling according to the services and instructions established for your account. By moving these responsibilities away from your in-house team, we help create a more efficient process for both staff and patients.
Follow Your Practice's Specific Instructions
We do not expect every healthcare organization to handle calls in the same way. Our medical answering service is customized around the information and instructions provided by each client. Our agents can use account-specific information to answer approved questions, collect requested details, route calls, take messages, and follow established procedures. This attention to account instructions helps us function as an extension of your organization rather than as a generic call center. Our management team has more than 85 years of combined experience in the answering service industry, with an emphasis on accurate information, agent training, and attention to detail.
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Connect Calls With the Tools You Already Use
Our medical answering service can be part of a broader communication workflow through the technology and services we offer. Excel Telemessaging provides integrations with platforms such as Salesforce, HubSpot, and Zapier, with additional custom integrations available. We also provide web chat for real-time communication through your website, along with two-way secure text messaging. These options give organizations additional ways to communicate with patients and clients while keeping their telephone support connected to the systems they already rely on.
Experienced Support for Healthcare Communication
Healthcare organizations need communication support that is dependable, professional, and consistent. Our medical answering service is backed by decades of experience providing live answering and message services, and healthcare is one of the industries we specifically serve. Internal Medicine Physicians of Newport Beach has used Excel Telemessaging since 2008 and recommends us for our reliable medical answering service, noting our ability to answer and dispatch after-hours calls. We bring that same focus on professional communication, accurate message handling, and dependable availability to the healthcare organizations we support.
