24/7 Live Bilingual Agents
Excel has the right solution no matter what communication needs you may have. From conventional telephone answering service to the most advanced web based applications, Excel’s services are as diverse as our clients’ needs.
Excel utilizes a web-based, real-time calendar for scheduling. Our agents and your staff are able to schedule and confirm appointments simultaneously without duplication, creating a stress-free, streamlined process for your clients’ needs.
Excel Telemessaging will act as your personal receptionist and direct calls to you and your staff. We will take messages for you if you are unavailable or re-route your calls to a secondary contact per your instructions.
Excel agents will take orders for your products or services using our proprietary software or on your website. Our system will even calculate the appropriate tax and generate an order or confirmation number for your customer.
Our agents can assist your callers with answers, including “Frequently Asked Questions”
Our easy to use web chat services connect your customers to your business 24 hours a day.
Find an easier solution to faxing with Excel – bringing fax technology into the 21st century.
Our conferencing services give you a professional connection with professional support, which is sure to impress.
SMS Text Messaging
Reach whoever you need to straight to their mobile phone with our simple and secure 2-way SMS services.
Local & Toll Free Numbers
Excel Telecommunications can provide your business with a local telephone number, a toll-free telephone number, or both.
Dr. Max Lippman , D.C.
You guys are doing a great job! I’ve gotten multiple feedback from my patients that say you were easy to schedule and work with. Keep it up
Linda McNay , Newport Pulmonary Associates
Excel Telemessaging has been our exchange since January 2004 and we have been very pleased with their service, dedication and professionalism. I highly recommend Excel Telemessaging
Internal Medicine Physicians of Newport Beach, Inc. ,
Excel Telemessaging has served as our answering service since March 2008. During this time Excel has provided excellent service in answering and dispatching our after hours calls. Our patients and staff have been pleased with their service. We confidently recommend Excel Telemessaging as a reliable medical answering service
Don Salyer , Insight Interim Solutions
We brought Excel a project to support our service and maintenance. We were a little unclear on how we wanted the process to flow, and over time we are working out all the kinks. Excel has been great to work with and always willing to assist us