24/ Live Answering Service
Traditional messaging and dispatch services have been the backbone of Excel Telemessaging for over 40 years. Whether Excel is answering your telephones 24 hours a day or just after hours, you will receive the same prompt, polite and professional service our clients deserve and appreciate.
Virtual Phone System (PBX)
Excel’s Virtual Phone System is a smarter alternative to the traditional business phone system. The PBX enables the company to utilize telephony features like voicemail, faxing, automated greetings, touch tone menus, and conference calling.
Virtual Receptionist
Excel will act as your personal receptionist and direct calls to you and your staff. We will take messages if you are unavailable or re-route your calls to a secondary contact per your instructions. We take care of all your receptionist duties so you don’t ever have to worry about them.
Order Taking
Excel agents will take orders for your products or services using our proprietary software or on your website. Our system will even calculate the appropriate tax and generate an order or confirmation number for your customer.
Customer Service Help Desk
Our extensive database capabilities allow us to provide or assist you with your help desk and customer service calls. Our agents can assist your callers with answers to your “Frequently Asked Questions” or more advanced technical support.
Appointment Scheduling
Excel utilizes a web-based, real-time calendar for scheduling. Our agents and your staff are able to schedule and confirm appointments simultaneously without duplication.
Surveys
Would you like to know how satisfied your clients are with your staff, services or products? Give us the information you would like to know and we’ll do the rest. You can use the resources we have saved for you to improve your customer satisfaction.
Voice Mail Service
Excel’s comprehensive voice mail system allows callers and subscribers to perform tasks by responding to easy-to-follow voice prompts. With such a huge range of capabilities and such a wide array of different mailbox configurations, Excel can provide virtually any type of service you require.
Disaster Preparedness
Excel is equipped and prepared for most any situation with protections in place such as our APC Power Backup Supply, Diesel Generator, Online and Offline Data Backups, Redundant Telephone Company Connectivity, as well as other physical and technical redundancies. In the event of a disaster your information will not be lost and service will not be disrupted. Your company and your clients can always trust Excel Telemessaging
Local & Toll Free Numbers
Excel Telecommunications can provide your business with a local telephone number, a toll-free telephone number, or both to better connect your business to its customers in the most effective way possible.
Web Chat
Excel has adapted to the technological environment, we provide an easy-to-use web chat that connects your customers to your business 24 hours a day
2-Way Secure Text Messaging
Smartphone usage keeps increasing at a rapid rate and as a result phone usage in the workplace is now commonplace. Our 2-Way SMS Secure Text Messaging will keep all your information safe and away from third-parties.
